jilifree Privacy Policy

Welcome to jilifree — an online Sports Betting and gaming platform serving users in Bangladesh. This Privacy Policy applies to the jilifree website, mobile app, and all associated services.

By registering or using jilifree's services, you agree to this Privacy Policy. We believe transparency is the foundation of trust — so everything about what data jilifree collects, why, and how it's used is clearly explained here.

In this Privacy Policy, "you" or "user" refers to any individual who has registered on the jilifree platform or is browsing it without an account. "jilifree", "we", or "our" refers to the company that operates jilifree.

Jilifree only collects data that is genuinely necessary to provide its services. Collecting unnecessary information goes against jilifree's policy.

Jilifree also automatically collects certain usage data — such as which pages you visited, how long you stayed, and which links you clicked. This information is used to improve our service, not to identify any individual.

Jilifree uses your information for specific purposes, each of which is clearly outlined below:

• Account Management: Your information is used to manage registration, verify logins, and maintain account security.
• Transaction processing: Financial information is required to process deposits and withdrawals accurately.
• Customer Support: Your data is used to resolve issues quickly and to keep a record of previous interactions.
• Fraud Prevention: Device and IP data are analyzed to detect multiple accounts, bot usage, and other irregularities.
• Legal Obligations: Retaining certain data to comply with AML (Anti-Money Laundering) and KYC regulations is a legal requirement.
• Service Improvement: Anonymised data is used to analyse user experience and improve the jilifree platform.
• Promotional Communications: With your consent, jilifree may send you messages about bonuses and offers.

Jilifree shares data with third parties only when strictly necessary and in very limited circumstances. Your data is never sold.

• Payment processors: Financial information is shared with bKash, Nagad, or Rocket as needed to process your transactions. These providers operate under their own privacy policies.
• Legal Authorities: jilifree is legally required to disclose information when ordered by a court, a lawful request from law enforcement, or a directive from a regulatory authority.
• Licensing authority: jilifree's licensing authority may access certain information as part of routine audits.
• Technology Service Providers: Anonymized data may be shared with trusted technology partners for server hosting, cybersecurity, or analytics services.
• Corporate Restructuring: In the event of an ownership change or merger, relevant information may be transferred to the new entity. Members will be notified in advance.

Jilifree never sells or transfers your information to advertising companies, data brokers, or any unrelated third parties.

Jilifree's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our service.

• Essential Cookies: These cookies cannot be disabled. They are essential for maintaining your login session, security verification, and saving your language preferences so jilifree works properly.
• Analytics Cookies: Page visit duration and user behavior are analyzed anonymously to help improve the quality of our pages. This information is completely anonymous.
• Preference cookies: These cookies remember your language, theme, and other preferences. They can be disabled.
• Marketing cookies: Used to show you relevant ads. You can turn this off at any time.

Jilifree follows the highest industry standards to protect your data. We maintain multiple layers of security to keep your information safe.

• TLS/SSL Encryption: All communication between jilifree and your device is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is available for added security at login.
• Firewall Protection: jilifree servers are protected by advanced firewalls that prevent unauthorized access.
• Regular security audits: External cybersecurity experts conduct regular audits of jilifree's systems.
• Staff Training: All jilifree staff receive data protection training and are granted access only to the information they need to do their job.
• Incident Response Plan: In the event of a security incident, jilifree will notify affected users within 72 hours.

Please note that no organisation can guarantee 100% security on the internet. jilifree makes every effort to provide the highest level of protection, but you should also keep your account password secure and report anything suspicious to us.

Every registered member of jilifree has specific rights over their personal data. It is important to be aware of these rights.

• Right to Access: To find out what information jilifree holds about you, submit a request to our support team. You'll receive full details within 30 days.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: You may request deletion of your personal data when closing your account. However, certain information may need to be retained for a specified period due to legal obligations.
• Data Portability: You can request an export of your data in a standard, portable format.
• Right to object to processing: You have the right to object to the use of your information for specific purposes.
• Marketing Opt-Out: You can opt out of jilifree promotional messages at any time.

Jilifree does not retain your data indefinitely. Each type of information has a defined retention period.

• Account Information: For the lifetime of your account. Up to 5 years after account closure (as required by law).
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years from the date of verification.
• Customer support records: Retained for up to 2 years from the date of last contact.
• Log files & device information: Automatically deleted after a maximum of 90 days.
• Marketing Preferences: You are removed from the list as soon as you opt out.

Once the retention period expires, jilifree securely and permanently deletes or anonymizes your data so you can no longer be identified in any way.

Jilifree is an adults-only platform. No one under the age of 18 is permitted to register or use jilifree's services.

• Age is verified at registration, and accounts belonging to minors are terminated immediately.
• Jilifree does not knowingly collect or store data from anyone under the age of 18.
• If any minor's data is collected by mistake, it will be deleted as soon as this is identified.
• If you suspect a minor is using jilifree, please notify our support team.

Jilifree reserves the right to update this Privacy Policy at any time. However, users will always be notified before any significant changes take effect.

• For significant changes, you will be notified via email or SMS at least 7 days in advance.
• For minor updates, only the "Last Updated" date on the page will be changed.
• Continued use of jilifree after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

The latest version of the Privacy Policy is always available on the jilifree website. Contact our support team if you'd like to view a previous version.

If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to get in touch with jilifree. Our data protection team is ready to address any queries you may have.

• Live chat: Click the chat icon in the bottom-right corner of the jilifree website to talk to us directly — available 24/7.
• FAQ Page: Frequently Asked Questions FAQ Page will receive.
• Response Time: jilifree will respond to all privacy-related requests within a maximum of 30 business days.